FAQs and Login Help for the Learning Management System (LMS)
Learning Management System (LMS) Login Help
How do I sign in?
- Access LMS via Okta on a computer connected to the internet.
- To login -
- Via Okta, use your PC / Active Directory login. Once logged in, select the LMS Career or LMS Wellness tile.
- Library employees - Log into LMS at sanmateocounty.csod.com, and select the My Career Development or My Personal Health and Well-Being (Private) Site. On the Career site, your user ID is your 9-digit employee ID; on the My Personal Health and Well-Being (Private) Site, your user name is your employee ID prefixed with the leter "x". Example: x000012345
- Your personalized Home page will appear when you log in. You can return to your personalized Home page at any time by clicking on the Home tab near the top of the page.
What if I can't log into LMS?
If you are having trouble finding or accessing LMS, contact your department's LMS Administrator.
View the LMS User Guides for step-by-step LMS usage instructions!
- LMS User Guide
- Accessing LMS (Page 4)
- Requesting Training (Page 7)
- Adding External Training (Page 10)
- Manager - Approving Training Requests (Page 11)
- Manager Delegation Guide (Page 13)
For any additional help you may need regarding LMS, contact your department's LMS Administrator.
Frequently Asked Questions (FAQs)
I cannot find the LMS tiles on my Okta dashboard.
Contact your department's LMS Administrator for assistance.
I forgot my password.
If you are logging in via Okta, your password is the same password you use to log into your PC. If you are a non-Okta department (Library / San Mateo Courts), contact your LMS Administrator.
Why are there two sites for LMS?
The two sites in LMS serve two distinct purposes:
Career Site - The My Career Development Site contains information about work-related training and development. The information contained on this site is viewable to your supervisor/manager. Online approval is required from your supervisor/manager in order to participate in activities within this site.
Health and Wellness Site - The Personal Health and Well-Being (Private) Site contains information about health and wellness and related activities. The information contained on this site is not viewable by your supervisor/manager. Verbal approval is required from your supervisor/manager for time off (if attending during work time) to participate in activities within this site, or they can be taken on your own free time.
I’ve requested a class within the My Career Development Site, now what?
An approval request e-mail has been sent to your supervisor. You are not enrolled in the course until your supervisor takes action on the request.
I’ve requested a class within the My Personal Health and Well-Being (Private) Site, now what?
You are enrolled. Make sure to receive time-off approval from your supervisor/manager if you plan to take this class during your regularly scheduled work time.
How do I find out if I am enrolled for a class?
Log into the LMS portal you registered through (Career or Private) and view your transcript by clicking on the Learning tab and clicking on "View Your Transcript." Once there, view the “Status” column where you can view the status of your enrollment request. If it shows “Registered,” you are officially enrolled in the class. If it says “Pending Approval,” your supervisor has yet to approve/deny your request for a career-related class. For career-related courses, you are not enrolled until your supervisor approves your enrollment. If you have questions regarding transcript status, contact your LMS Administrator.
I am a supervisor. How do I approve/deny a training request in the My Career Development Site?
Log into LMS. On the welcome page, under “Your Inbox,” click on “Approve Training.” You will see the names of the courses awaiting your approval. Click on “Approve,” “Defer” or “Deny.”
Why didn’t I receive email notification and/or confirmation regarding my enrollment request?
Your email address in Outlook may differ from your email address in Workday. Contact your payroll clerk and request to have your email information updated and verified in Workday.
Why didn’t my supervisor receive email notification regarding my enrollment request?
There are two possibilities: 1) your supervisor information is inaccurate in Workday; 2) your supervisor’s email address in Outlook is not the same as their email address in Workday. Contact your payroll clerk and request to have your supervisor's information updated and verified.
How do I withdraw from a class?
Log into the LMS site in which you requested your course (either Career or Private). Under the Learning tab, click on "View Your Transcript". Locate the training in question, then click on “Withdraw” (located on the right-hand side of the screen, under the "Options" column.)
Why do I keep receiving someone else’s system-generated emails?
You may be receiving these emails in error because another person has your e-mail address listed as theirs in Workday. Contact your payroll clerk to review and verify.
I am not a full-time, regular County employee; I am a contractor/part-time/extra help employee. Can I still register for classes?
Since only County employees have access to the LMS, you will need to discuss that possibility with your supervisor. If your supervisor approves your request, call your department's LMS Administrator who can enroll you in the course. Note: Your division will be charged for the course.
A course I have taken previously is no longer in LMS. What happened?
The course is either no longer offered or has already taken place. Look for offerings of the course next semester. To be automatically notified when the next session becomes available, add your name to the course's interest list. You can do this by clicking on the course title in LMS and then clicking on the "Notify me when sessions are scheduled" link at the bottom of the event window. An automated email will be sent to you as soon as a new session is scheduled.
I didn’t sign up for a class, so why does LMS say I’m enrolled for it?
Either a supervisor or an LMS Administrator assigned the training to you.
- I took an external training – is there a way I can add that to my LMS transcript?
Yes. Under the Learning tab, click on "View Your Transcript." Once there, click on "Add External Training." Complete the pop-up window completely and then click on "Submit."
For detailed, step-by-step instructions on this process, please view the External Training LMS User Guide.
- My transcript information is incorrect and/or inaccurate. Who can help me correct my transcript?
- Only an LMS Administrator can edit transcript status. Contact your department's LMS Administrator and explain what information is inaccurate and he/she will help you correct your transcript.
For any other LMS questions, contact your department's LMS Administrator.