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The County’s EAP program offers work-life assistance to help employees and their family members manage problems related to work, personal relationships, stress, finances, substance abuse, and other life concerns. The EAP also offers job performance referrals, management consultations, critical incident debriefings, and training programs to enhance workplace health and employee effectiveness. It is confidential and available to County employees and eligible family members at no cost.

How to access EAP Services:

Claremont Behavioral Service, Inc. 

Claremont EAP’s hands-on approach and local administrative office will bring a larger network of providers, a better intake experience and additional training hours for our employees.

Starting January 1, 2020, all eligible employees and/or dependents can call Claremont EAP at 800-834-3773, Group/Employer: County of San Mateo


EAP provides an excellent, confidential resource for employees and can be a valued and effective resource for supervisors and managers.

Here are some situations where EAP can provide organizational support for supervisors and managers:

  • HR & Management Consultations
  • Worry over an employee’s emotional state (grief, trauma, illness, odd behavior)
  • Critical incident de-briefing
  • Interpersonal conflicts between employees
  • Suspected substance abuse
  • Seminars and presentations on a variety of work and personal topics
  • Supervisor Referral (for Job performance problems)

The Supervisor Referral process is a structured tool a manager, supervisor, or HR staff member can use to help employees address specific on-the-job performance problems that are causing concern.  A Supervisor Referral triggers a more generous EAP benefit for the employee, increasing the maximum number of individual counseling visits from 5 to 10.  Employee participation is voluntary.

Supervisors and managers are encouraged to talk with the Employee Relations Unit in the Human Resources Department and EAP early in the process when the first indications of job performance problems arise.