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Program Purpose

To recognize County programs that demonstrate outstanding customer service and to provide a mechanism for elevating and communicating successful customer service strategies countywide.

Selection Criteria

Program must:

  • Have a clear and measurable goal for outstanding or improved customer service
  • Develop and implement specific customer service improvement strategies
  • Demonstrate innovation and/or resourcefulness in providing outstanding customer service over a period of time (at least one year)
  • Demonstrate correlation between customer service improvements and program outcomes

Submission Requirements

The following information is required for each entry:

  • Description of program, services provided, and population served
  • Statement of customer service challenge and solution
  • Methods used to measure and monitor customer satisfaction
  • Impact of customer service improvements on program effectiveness
  • Plan for sustaining high levels of customer satisfaction
  • Submission deadline is Monday, September 30, 2019

Awards

  • Selected program will be awarded up to $10,000*
  • Honorable Mention programs receive up to $2,500*
  • Countywide recognition for selected programs
  • Recognition by Board of Supervisors
  • Recognition in County budget book
  • Individual letter of recognition

*Award is based on the number of program employees. Award may be used for any event/training that benefits the selected program’s employees.